Patient Access Instructions

• You can register for access to your allergy and medication records.
• Health advice is available online to read at your convenience
• You can link accounts (eg if you are caring for an elderly relative) so you can order prescriptions for them as well as yourself
• Previous (up to 12 months) and upcoming appointments are available to view
• You can order repeat prescriptions with a few clicks, via the Surgery website “Prescriptions” section
• The system only offers a limited range of appointments for specific purposes such as Flu vaccinations

You can go direct to Patient Access at https://account.patientaccess.com/account/login, or access it via the “Appointments” or “Prescriptions” sections of the website.

You will need:

• an email address
• a 12 character password that includes upper and lower case letters, a number and another character such as @!£$%%^&*()+
• a memorable word that is 8 characters or more long
• a phone number to receive text alerts (mobile phone preferred)

Then:

Either go to the “Appointments” or “Prescriptions” section of the Surgery website or direct to https://www.patientaccess.com/

• Click on the “Register” link and follow the instructions
• Once registered you will need to verify your account via an email link

The process takes less than 5 minutes and will save you time and effort of having to visit the dispensary to order repeat prescriptions.

NOTE: some services offered are private (Non-NHS) and must be paid for. These are clearly described as such.

• The best place to start is the “Menu” button at the top left.
• There is a limited appointment booking facility – this will vary from time to time, and offers things like flu vaccination appointments but not, at present, general appointments.
• There is a repeat prescription order facility – this saves you having to drop in or phone in a request, and as the Dispensary receives the request electronically it saves them time as well.
• You can access NHS “Self-referral” services.
• You can view, and save, your records of allergies and medications.
• You can view recent past appointments.