Please note. Allow 6 full working days for prescriptions to be processed (does not including weekends and bank holidays). If you have run out of your medication and need an urgent supply, please contact the dispensary and we can arrange an emergency supply of your medication.

Managing your prescription.

At Clift Surgery, repeat prescriptions may be requested in the following ways:

• By hand – drop your repeat slip into dispensary or if closed in the post box located to the right of the main entrance.
• By post – send it to us.
• By ordering online – using NHS APP or Patient Access (N.B. NHS APP is replacing Patient Access)

We can discuss prescription queries by telephone if you have queries or problems ordering your medication.

Find out about how to use Patient Access here

SHARPS BINS

We no longer aceept used sharps bins. Please request via reception a referral form that needs to be completed and forwarded to the council for collection. 

Many thanks

Please note that Clift Dispensary is now paperless. If you wish to receive a copy of your paper prescription please request this at the desk . Many thanks  

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. 

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.90
• 12-month prepayment certificate (PPC): £114.50
• 3-month PPC: £32.05

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

The new Medication Collection Box allow eligible patients enhanced flexibility and choice by allowing 24/7 collections.

When medication is ready to collect, patients will receive a text containing their unique collection code to enter at the Box which will prompt for payment (if applicable) and then release their medication.

If you would like to use the Pharmabox24 Prescription Collection Service please download the form to sign up.

Return completed form to: dispensaryclift@nhs.net or drop into dispensary.

Who Can Use the Collection Boxes?

For many patients, the Box will be a more flexible alternative than being restricted to collecting during usual opening hours.

Unfortunately, patients who are regularly prescribed the following will not be able to use the Box:

• fridge items,
• locked controlled drugs, or
• whose orders are too large or too heavy to fit safely in the Box.

These patients will be able to discuss with the dispensary staff.

The Sign-Up Process

To sign up to use the pharmabox, patient will need to complete a form which is available at reception and dispensary

 Patients can return forms or seek assistance, during opening hours,

How to use the box

The next time you order your medication; you will receive a text when it is ready to collect from the Box. This text will contain your unique collection PIN. 

• After 60 seconds the flap will lock shut
  Your medication will become locked inside and the Box becomes unusable by others until someone attends to unlock it.
• The Collection Code Expires After 3 days
  
  Patients will get a reminder text when there is just 24 hours left for them to collect their medication. After 3 days have passed, all packages with expired codes will be removed from the Box and can be collected in hours at Clift Dispensary.
• During the First Few Weeks
  Staff will be on hand for anyone that would like some support with their first collection.
• Change of information form
  It is important that you let us know of any changes to your mobile phone number or exemption status as soon as possible.